Frequently Asked Questions
Contact the Allawee Support team at [email protected] or submit a request here: Allawee Support
General & Account
What is Allawee?

Allawee is a mobile credit card that gives you instant loans while building positive credit history. It’s a mobile app you can download and signup in seconds.

Who can use Allawee?

Right now you qualify for an Allawee loan if you work for the Federal Government of Nigeria, or your employer is part of the Remita Payroll & HR platform. But we are expanding to everyone soon..

What can I do with the Allawee App?

You’ll have access to features like Loans, Payments, Credit Score, Money Games & amazing content.

Do I need to borrow to use the App?

No you don’t. You don’t even need to verify your BVN to signup – but you’ll only have access to the Learn features and games. In order to borrow, you’d have to verify identity and income.

What can I use my wallet for?

You can basically do most things you do with your bank app (but better) – instant transfers to any bank account or wallet, buy airtime, data, & pay bills like Electricity, Tolls, TV, Internet.

How can I learn about money & credit?

Just download our app from the Google Play or Apple App Stores. Learning with Allawee is so fun; you won’t notice how much you’ve learnt because it’s so easy! You can also visit our blog here www.allawee.com/learn for more.

Security & Privacy
Why do you need me to connect my bank account?

We need to verify your income and confirm that you are who you say you are; before a loan can be granted. Verifying your income is important so we are sure you can afford to payback.

Do you have access to my bank account?

No we don’t! We will never have access to your bank account! We only get a chance to view bank statements with your permission.

How safe is my data with you?

We use bank level security and best practices to protect & secure your data. So you don’t have to worry!

Do you share or sell my data?

NEVER EVER EVER!

What can I use my wallet for?

You can basically do most things you do with your bank app (but better) – instant transfers to any bank account or wallet, buy airtime, data, & pay bills like Electricity, Tolls, TV, Internet.

How can I learn about money & credit?

Just download our app from the Google Play or Apple App Stores. Learning with Allawee is so fun; you won’t notice how much you’ve learnt because it’s so easy! You can also visit our blog here www.allawee.com/learn for more.

Loans
How do I qualify for a loan?

Right now you qualify for an Allawee loan if you work for the Federal Government of Nigeria, or your employer is part of the Remita Payroll & HR platform. But we are expanding to everyone soon.

How long does it take to get a loan?

It’s INSTANT! Once we’ve verified your details your wallet is credited immediately with the amount requested.

Does Allawee charge any fees or interest?

We only charge a flat interest rate and nothing else. Our rates depend on a variety of factors but range from 5% - 15%.

Why was my application denied?

There are a few reasons why this would have happened: -We could not verify your income -The account connected is different from the one on your BVN -You do not have enough cashflow (past & future) to support repayment -We could not recognize the payments of your employer on the bank statements -You have a bad credit report on the credit bureau systems We understand that things change, and so does our statistical risk model. So we you to apply again after 30 days.

What if my payment is late?

We always encourage you to make sure your payments are not late because it will affect your credit score negatively. We report repayments & non-repayments to the Credit Bureaus, and negative history will affect your ability to get loans in the future. If you are having difficulties repaying your loan, please reach out to us support com for assistance.

Can I payback my loan early?

Yes you can, and guess what? You don’t have to pay any early payment fees. Paying early and on-time also increases your credit score. You’re welcome.

How do I increase my credit limit?

The more you use allawee, the more you can borrow. Just make sure you’re paying back on-time and you’ll get a notification once the limit is increased. If you would like a much higher limit, kindly reach out to us [email protected]

Still have more questions?
Our customer support is here to help.
Download from any App store

Allawee is a digital credit card that helps you build credit history everytime you pay back.