Allawee transition FAQs
General
What is happening to Allawee?
Following Allawee’s acquisition by Paystack, we’re transitioning customers to Paystack’s platforms.
Personal customers can open an account on Zap, while business customers can open an account with Paystack Microfinance Bank.
When will deposits and withdrawals stop?
Allawee accounts will stop accepting deposits and supporting withdrawals on 1 December 2026. The Allawee app will remain (view only) available on app stores after this date.
Is my money safe?
Yes. Your money remains yours. We recommend withdrawing your full balance before 1 December 2026.
If you miss the deadline, your balance will be held securely with a record of what you’re owed. You can request it by contacting support, although this will be a manual process and may take longer.
Will my Allawee account be migrated automatically?
No. Your Allawee account will not be migrated.
Your account details, balance, transaction history and personal or business information will not transfer to Zap or Paystack Microfinance Bank. You’ll need to open a new account and complete onboarding.
Will my account number change?
Yes. You’ll receive new account details when you open your new account. Please update anyone who sends money to your Allawee account before 1 December.
Will payments sent to my Allawee account be forwarded?
No. Payments sent to your Allawee account after 1 December will not be forwarded and will fail. Please share your new account details with anyone who pays you.
Are there fees for withdrawing my balance?
Yes. Standard transfer fees will apply when you move money from Allawee to another bank account.
How do I withdraw my money?
Log in to Allawee and transfer your balance to your preferred bank account before 1 December 2026.
If you experience any problems, please contact support.
What happens if I don’t withdraw before the deadline?
Your money will not expire or be forfeited. Contact support to request your balance. You may need to verify your identity, and the payment will be processed manually.
What happens to my transaction history?
Your transaction history will not move to your new account. We recommend downloading a copy from Allawee before 1 December for your records.
What happens to my Allawee card?
Your Allawee card will be cancelled on 1 December 2026 and will no longer work from that date.
You can still raise card disputes or request refunds by contacting [email protected].
For personal customers
Where should I move my personal account?
You can continue managing your money with Paystack by downloading Zap and creating a new account here.
Will my Allawee balance move to Zap?
No. Withdraw your Allawee balance first, then transfer it to Zap using your new Zap account details. Standard transfer fees will apply.
Do I need to sign up again?
Yes. Zap is a separate app, so you’ll need to create a new account and complete its onboarding process.
Will my beneficiaries or saved details move to Zap?
No. No Allawee data will be migrated. You’ll need to add your beneficiaries and other account information again.
What should I tell people who send me money?
Share your new Zap or alternative bank account details with family, employers and anyone else who regularly pays you. Payments sent to Allawee after 1 December may fail.
For business customers
Where should I move my business account?
You can open a new business account with Paystack Microfinance Bank here.
Will my Allawee business balance move automatically?
No. Withdraw your Allawee balance to your preferred bank account before 1 December. You can then fund your new Paystack Microfinance Bank account separately. Standard transfer fees will apply.
Will my business information and KYC move across?
No. Your Allawee data will not be shared or migrated. You’ll need to complete onboarding and provide the required business information again.
What should I update before 1 December?
Update your new account details everywhere your Allawee account currently appears, including:
- Customers and suppliers
- Invoice templates and contracts
- Payroll and settlement instructions
- Saved beneficiaries
- Recurring transfers and standing instructions
- Payment links and billing systems
What happens to incoming customer payments after 1 December?
Payments sent to your Allawee account will not be forwarded to your new account and will fail. Share your new bank details with customers and partners before the deadline.
Will my beneficiaries, subaccounts or recurring transfers move?
No. Nothing will transfer automatically. You’ll need to recreate any beneficiaries, wallets/subaccounts, recurring transfers or standing instructions on your new account.
What happens to pending payments, refunds or disputes?
Complete or resolve pending transactions before 1 December where possible. For outstanding refunds, disputes or settlements, contact [email protected].
Is Paystack Microfinance Bank regulated?
Yes. Paystack Microfinance Bank is licensed by the Central Bank of Nigeria, and eligible deposits are insured by the Nigeria Deposit Insurance Corporation.
Who can I contact for help?
Email [email protected] for business accounts & [email protected] for personal app, and the team will help you.
Issue, process & manage card payments without the need for a large engineering team or technical know-how.
Allawee is a financial technology platform, not a bank. Credit lines provided by Allawee as a licensed Digital Money Lender. Banking services provided by Providus Bank PLC, a CBN licensed commercial bank.
© 2026 Allawee® Inc.
